This subsite bundles all links for lecture notes on the Coursera MOOC “An Introduction to Operations Management”.
- The four levels of performance
- Flow rate / troughput, inventory and flow time
- Capacity, bottleneck, process capacity and flow rate
- Labor content, cycle time and idle time
- Average labor utilization and cost of direct labor
- Little’s law
- Inventory turns
- Why do companies hold inventory?
- Finding the bottleneck in processes with multiple flow units
- Finding the bottleneck in processes with attrition loss
- What is productivity?
- The seven main sources of waste
- Finance and productivity
- Overall equipment effectiveness framework
- Takt time, target manpower and line balancing
- Advantages of standardization
- Basic forms of product variety
- The effect of set-up times
- Advantages of mixed-model strategies
- Re-definition of the batch size in accordance with demand
- How to pick the optimal batch size?
- How does product variety affect distribution systems?
- Shortening set-up times in order to increase flexibility
- Optimizing the design of business processes
- The concept of responsiveness
- Variability in demand and processing
- Calculation of the time in the queue / waiting time
- Calculation of the time in the queue with multiple resources
- Seasonal demand
- Reducing waiting time by pooling demand
- Order of customer service
- Calculating the flow time efficiency
- Waiting behaviour of customers
- The two dimensions of quality
- Scrapping or reworking?
- Calculating defect costs
- The Kanban cards concept
- Measuring quality with the capability score
- Statistical process control
|These lecture notes were taken during 2013 installment of the MOOC “An Introduction to Operations Management” taught by Prof. Dr. Christian Terwiesch of the Wharton Business School of the University of Pennsylvania at Coursera.org.|